These Terms and Conditions govern your access to and use of the website operated by ON TIME TECH SDN. BHD. [202301039380 (1533300-P)], including purchases made through the website.
By using our website, registering an account or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.
Definitions
For the purposes of these Terms and Conditions:
- “Company” refers to ON TIME TECH SDN. BHD.
- “Goods” refers to products offered for sale through the Service.
- “Order” means a request made by You to purchase Goods from Us.
- “Service” refers to the website, products and related services provided by the Company.
- “You” or “Customer” refers to the person accessing the Service or purchasing Goods.
Eligibility and Customer Information
You must be legally capable of entering into a binding agreement to place an order. Customers below the legal age may only use the Service with the consent and supervision of a parent or legal guardian.
You must provide complete, accurate and current contact, billing and delivery information. We are not responsible for issues caused by incorrect information supplied by the customer.
Customer Accounts
You are responsible for maintaining the confidentiality of your login information and all activities conducted through your account.
Please notify us immediately if you suspect unauthorised access. We may suspend or terminate accounts involved in unlawful, fraudulent or abusive activities.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and availability are accurate. However, minor variations may occur due to:
- Product or packaging updates.
- Manufacturing differences.
- Lighting and photography.
- Device and screen settings.
- Typographical or administrative errors.
Customers should carefully review product specifications, dimensions, ports, connection types, compatibility and system requirements before ordering.
Electronic Product Compatibility
Customers are responsible for confirming that a computer, keyboard, speaker, adapter, converter or other electronic accessory is compatible with their intended device and operating environment.
We are not responsible for compatibility problems where the relevant specifications were clearly provided before purchase.
Products must be installed and operated according to the manufacturer’s instructions. Damage caused by unsuitable voltage, improper installation, misuse or unauthorised modification is the customer’s responsibility.
Prices and Payments
All prices are displayed in Malaysian Ringgit (RM) unless otherwise stated.
Prices, promotions and availability may change without prior notice. Payment must be completed through an available payment method before an order is confirmed.
If a product is displayed at an obviously incorrect price, we may cancel the order and refund any eligible payment received.
Orders and Acceptance
Submitting an order does not automatically constitute acceptance. We may reject or cancel an order due to:
- Product unavailability.
- Incorrect pricing or product information.
- Payment verification failure.
- Suspected fraud or unauthorised activity.
- Delivery restrictions.
- Incorrect customer information.
- Other reasonable operational circumstances.
An order is accepted when we issue confirmation or begin processing it.
Cancellation Policy
Customers may request cancellation within 12 hours of purchase, provided the order has not been processed, packed or shipped.
Processed or dispatched orders cannot be cancelled. Requests made after delivery will be handled according to our Return, Refund and Exchange Policy.
Delivery
Customers must provide an accurate and accessible delivery address. Estimated delivery periods are provided as a guide and may be affected by courier delays, weather, public holidays or other circumstances beyond our reasonable control.
Customers should inspect the parcel upon delivery and retain the packaging, shipping label and supporting evidence if an issue is discovered.
Returns, Refunds and Exchanges
All requests are governed by our Return, Refund and Exchange Policy.
Eligible requests must be submitted within 30 days from the delivery date, together with proof of purchase and sufficient evidence. Change-of-mind requests are not accepted.
Promotions
Promotions, vouchers and discount codes may be subject to separate conditions, expiry dates and product restrictions. They cannot be exchanged for cash or combined unless expressly permitted.
We reserve the right to reject the misuse of promotional offers.
Intellectual Property
All website content, including text, images, logos, product descriptions, graphics, layouts and designs, belongs to the Company or its licensors.
No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.
Prohibited Activities
You must not:
- Use the website for unlawful or fraudulent purposes.
- Provide false or misleading information.
- Attempt to access another person’s account.
- Introduce viruses, malware or harmful code.
- Interfere with the security or operation of the website.
- Copy or scrape website content without permission.
- Abuse promotions, payment systems or return procedures.
Third-Party Services
Our website may use third-party payment gateways, delivery providers or external links. We are not responsible for the content, security, availability or practices of third-party services.
Your use of those services may be governed by their respective terms and policies.
Limitation of Liability
To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
Nothing in these Terms excludes any liability or consumer right that cannot legally be excluded under Malaysian law.
Changes to These Terms
We may update these Terms and Conditions when necessary. The revised version will be published on the website and will take effect from the stated effective date.
Governing Law
These Terms and Conditions and any separate agreements through which we provide products or services shall be governed by and interpreted according to the laws of Malaysia.
Any dispute arising from the website, an order or these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Contact Us
ON TIME TECH SDN. BHD.
Registration No.: 202301039380 (1533300-P)
Email: ontime-t@outlook.com