This Privacy Policy explains how ON TIME TECH SDN. BHD. [202301039380 (1533300-P)] collects, uses, stores and protects personal information when you access our website, create an account, place an order or communicate with us.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information that you provide, including:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Account registration details.
- Order and transaction information.
- Product preferences and wishlist details.
- Enquiries, feedback and customer service communications.
- Information submitted for cancellations, returns, refunds or exchanges.
We may also automatically collect:
- Internet Protocol address.
- Browser and device information.
- Operating system information.
- Pages visited and browsing activity.
- Website access dates and times.
- Referring website or source.
- Cookie and usage information.
How We Use Your Information
We may use personal information to:
- Create and manage customer accounts.
- Process, verify and fulfil orders.
- Arrange delivery and provide order updates.
- Process payments, cancellations, returns and refunds.
- Respond to enquiries, complaints and support requests.
- Personalise and improve the shopping experience.
- Maintain and improve our website.
- Prevent fraud and unauthorised transactions.
- Protect our customers and systems.
- Maintain accounting and business records.
- Comply with legal and regulatory obligations.
- Send promotional communications where consent has been given.
You may unsubscribe from marketing communications at any time.
Payment Information
Payments may be processed by authorised third-party payment providers. We may not directly collect or store your complete payment card information.
Payment providers process information according to their own privacy policies and security procedures.
Cookies
Our website may use cookies and similar technologies to:
- Remember customer preferences.
- Maintain shopping carts and login sessions.
- Analyse website traffic and performance.
- Improve website functions.
- Provide relevant promotional content.
You may disable cookies through your browser settings, although certain website features may not function properly.
Sharing of Information
We do not sell or rent your personal information.
We may share relevant information with:
- Payment gateways and financial institutions.
- Courier and delivery providers.
- Website hosting and technical service providers.
- Analytics and communication providers.
- Professional advisers, auditors and insurers.
- Government authorities or regulatory bodies where legally required.
These parties will only receive information reasonably necessary to perform their services.
Legal Disclosure
We may disclose personal information when required by law, a court order, regulatory authority or lawful government request.
Information may also be disclosed when reasonably necessary to prevent fraud, enforce our Terms and Conditions, or protect the rights and safety of the Company, our customers or other parties.
Data Security
We implement reasonable organisational and technical safeguards to protect information against:
- Unauthorised access.
- Accidental loss or destruction.
- Improper disclosure.
- Unauthorised alteration.
- Fraudulent or unlawful use.
However, no electronic transmission or storage system is completely secure. Customers are responsible for keeping their account credentials confidential.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide support, maintain transaction records, resolve disputes and comply with legal, tax or regulatory obligations.
Information that is no longer required may be securely deleted, destroyed or anonymised.
Your Rights
Subject to applicable Malaysian laws, you may request to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Withdraw consent to certain processing activities.
- Request deletion where legally permitted.
- Restrict certain uses of your information.
- Unsubscribe from promotional communications.
We may require proof of identity before processing a request.
Children’s Privacy
Our website is not intended for children who are not legally permitted to make online purchases independently.
We do not knowingly collect children’s personal information without appropriate consent. A parent or legal guardian may contact us to request its removal.
Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices, security or content of those third parties.
Customers should review the relevant privacy policies before providing information to an external service.
International Data Transfers
Certain service providers may process or store information outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the information receives appropriate protection.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technology or legal obligations. The revised version will be published on our website.
Governing Law
This Privacy Policy shall be governed by the laws of Malaysia, including applicable personal data protection requirements.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts of Malaysia.
Contact Us
ON TIME TECH SDN. BHD.
Registration No.: 202301039380 (1533300-P)
Email: ontime-t@outlook.com